Contact
We are a small, independent team and we read every message. Whether it is a question about an order, sizing, returns or anything else, we are happy to help. There are a few ways to reach us.
Call us
+44 330 165 9752. Lines are open Monday to Friday, 9:00am to 5:00pm.
Calling from outside the United Kingdom? Please email us instead and we will reply within 24 hours.
Email us
You can reach us any time at sales@williamclark.co. We aim to respond to all enquiries within 24 hours.
Send us a message
You can also use the contact form below and we will get back to you by email.
Customer service hours
Our customer service is available Monday to Friday, 9:00am to 5:00pm. Messages received outside these hours are answered the next business day.
Company details
William Clark is the trading name of Morgan Wayne Ltd, a company registered in England and Wales.
Company number: 17345061
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Please do not send returns to our registered office. Contact us first and we will provide the correct return address with your return authorisation.
Frequently asked questions
Many questions about shipping, returns, payment and tracking are answered on our FAQ page. It is a good place to look for a quick answer before getting in touch.
How long does delivery take?
We process orders within 1 to 3 business days (Monday to Friday), and total delivery, including that processing, is 7 to 10 business days (Monday to Friday). Shipping is free across the UK. Full details are in our Shipping Policy.
Can I return an item?
Yes. UK customers have a 14-day right to cancel from the day your order arrives, under the Consumer Contracts Regulations. See our Refund and Return Policy.
Which payment methods can I use?
Shop Pay, Apple Pay, Google Pay, PayPal, Klarna and cards including Visa, Mastercard, Maestro, American Express and Union Pay. The exact options are shown at checkout. See our Payment Policy.
Where is my order?
You will receive a tracking link by email once your order ships. You can also use our Track My Order page.